TERMS & CONDITIONS

Complaints and jurisdiction

If the participant feels that Wheels of Morocco have not met its obligations, it should be immediately brought to the attention of the leading tour guide. If however, the participant is not satisfied with the answer or solution provided, any further complaints should be put in writing, within 14 days of the trip’s end date, including the tour date and nature of the complaint to: greg@wheelsofmorocco.ma .
The complaint will be duly investigated by the company management and a full response will be provided within 10 days in writing.
The country of jurisdiction is Morocco, hence any disputes arising will be settled in a competent court of law in Morocco.

Verbal exchanges and arrangements

Any verbal exchanges or arrangements that change the terms and/or the conditions between the participant and Wheels of Morocco can only be considered valid if and when confirmed in writing by Wheels of Morocco.

Weather conditions

Although one of the advantages Morocco can offer is that weather is pleasant for motorcycle rides throughout the year, some of our trips pass through areas where changes in weather conditions can be sudden and dramatic. Wheels of Morocco cannot be made liable for unfavourable weather conditions and no refunds are made for such conditions. We reserve the right to make route modifications as necessary to continue the trip and to accommodate the well-being and safety of the participants.

Force Majeure

Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to terrorist activity, war or threat of war, civil unrest, riots, strikes, breakdowns in public transport infrastructure, closure or congestion of airports, natural disasters like fire, flooding or unexpected adverse weather conditions. In the event of any of the above Wheels of Morocco cannot be made liable and therefore refunds or compensations cannot be requested.

Photo and video material

Any photos and videos taken by Wheels of Morocco whilst on tour remain the copyright of Wheels of Morocco. You also agree that we may use this material for advertising and marketing purposes, including our newsletter, including images in which individual tour members can be recognized.

Damage / safety deposit

We supply the participants with less than 2 years old and fully functional motorcycles as part of the tour package. A safety deposit is payable the start of the tour, which amounts to 1 600 EUR, or 1 800 EUR. This can be paid by credit / debit card or cash. This safety deposit is equal to the amount of the insurance excess/deductible of the vehicle insurance. This deposit will be returned upon return of the motorcycle in its original condition, except for tyre wear. In the event the rider damages the motorcycle during a tour to the extent it becomes unusable, then the rider may have to finish the tour in the support vehicle. If the support vehicle cannot accommodate the participant due to lack of space, the participant might be required to return back to Wheels of Morocco premises (or the selected hotel in the city of departure) by public transportation. The cost of returning by public transportation will be borne by the participant. Wheels of Morocco will not be held liable for such costs. Wheels of Morocco cannot guarantee that the motorcycle can always be repaired during the tour, hence any damage has to be paid in full.

The participant agrees to assume all responsibility for costs of damage to the motorcycles (and accessories) resulting from negligent and careless riding and/or accidents caused by the participant. In the event of such damage, the cost will be deducted from the participant’s deposit, calculated based on the official BMW parts price list plus 30% shipping and taxes.

Waiver

The participants of the motorcycle trips understand that riding a motorcycle is an activity that can incur risks and that the participant is is aware of these risks. Each participant will be required to sign a waiver to confirm they accept these risks.

Participants are also liable for any damage caused to third parties and agree to waive all claims against Wheels of Morocco and its employees for any personal damages caused during the tour.

Participant’s responsibility and obligations

Participants must be 18 years of age or above and must hold a valid unrestricted motorcycle license in their country of residence issued minimum one year before the rental/tour start date. Participants must adhere to the traffic regulations valid in Morocco and will be liable for any traffic violations they commit while on tour with Wheels of Morocco.

Participants have to wear a helmet at all times while riding. Participants are responsible to adjust their riding style and speed according to road and weather conditions and in consideration of their safety and the safety of others.

Participants cannot allow other than the participant named in the booking form to use the motorcycle.

Participants should not use the motorcycle in a condition unsuitable for driving and should not ride under the influence of alcohol or drugs. Participants cannot consume alcohol during daytime while riding and should refrain from consuming excessive amounts of alcohol that could influence their condition during the trip.

Participants cannot use the motorcycle for any commercial, or non-general touring purposes.

Participants cannot use the motorcycle as security or sell the motorcycle or dispose of the motorcycle or its parts, equipment, accessories and documents in any way that could infringe the rights of ownership of the rightful owner of the motorcycle.

Participants have to advise Wheels of Morocco and its staff of any prescribed medication they take or have to take during the trip or any existing medical condition they have. Although medical infrastructure in Morocco is very good, our trips take us through some remote locations where medical assistance and/or evacuation might be time consuming and needs to be arranged.

Our responsibility

It is our responsibility to provide the services listed in the tour details, our website or social media sites, our brochures, or any promotional material that was created by Wheels of Morocco.

Our contractors (i.e. hotels and other service providers) are regularly reviewed and carefully selected and we strive to ensure they provide the high level standards of Wheels of Morocco.

We are responsible for the planning, preparation and organisation of the tours we propose as well as the guided tour the participant has booked. However, Wheels of Morocco is not liable for accidents occurred during the tour.

The participant acknowledges that Wheels of Morocco, its owners, agents and guides are not liable for the safety of the participants and they cannot be held liable (individually or collectively) for any occurrence (by way of example, but not limited to illness, injury or death) directly or indirectly related to the participation on a tour. Participants, their family, heirs, successors or assignors agree to indemnify, release and hold Wheels of Morocco free from any liability related to the above.

Luggage

We carry one luggage (30l or 50l duffel bag or a cabin sized luggage) for each tour participant in the support vehicle (note: one-day rides and tours with less than 6 riders do not include support vehicles). Items of an immediate or personal nature such as passport, money, camera, personal medication, etc. should be carried by the participant on the motorcycle. Wheels of Morocco does not assume responsibility for any loss, damage to the items carried by the participant, nor for any delay in delivering the luggage to the participants. Any loss, damage or delay of luggage carried by Wheels of Morocco should be covered by the customer’s own travel insurance policy.

Reservation, deposit and payment

Upon reservation, and once your selected tour dates are confirmed, a non-refundable deposit of 30% is payable to Wheels of Morocco by means of banks transfer, PayPal or cash. This deposit will secure the participant’s place on the tour and will be deducted from the total payable amount when the participant arrives on the tour. Tour reservations cannot be guaranteed until receipt of the deposit. A further 50% of the tour price is payable one month before the tour start date, while the remaining balance shall be paid on site at the start of the tour. The tour prices highlighted on the website, other social media sites, brochures or promotional materials do not include the safety deposit (see Damage / Safety deposit bullet point under Terms & Conditions) payable separately.

Minimum tour participation and cancellation by Wheels of Morocco

Wheels of Morocco reserves the right to cancel a tour 30 days prior to the tour date in case an insufficient number of tour participants have booked. In such case, Wheels of Morocco will provide an alternative tour date. If the participant does not accept the alternative date proposed, the deposit paid by the participant will be reimbursed in full. Wheels of Morocco is not liable for any additional costs or losses related to the cancellation, which includes but is not limited to airline tickets, hotel reservations or car hire.

Wheels of Morocco will not make any refunds once a tour has commenced, regardless of the reason the participant was unable to begin the tour. Wheels of Morocco advises its customers to take a cancellation insurance from their insurance company to cover for such unexpected events.

Cancellation by participants and refunds

If participants cancel the tour maximum 60 days prior to the tour start date, the deposit will not be lost. The participant will have the option to change the tour date or to transfer the booking to another participant. In case of cancellation within 60 days of the tour start date, the fees already incurred by Wheels of Morocco that include, but are not limited to hotel and program reservations, shall not be refunded.
Rental: Cancellations with over 90 days notice will receive full deposit refund, 89-31 days notice will receive 50% deposit refund. No deposit refund with less than 30 days notice.
“No-Shows”, or less than 72 hours notice will be charged the full amount for the rental period, up to maximum of 5 rental days.
EUR25 cancellation fee will be added to and applied to all cancellations.

Included in tour price

Our multi-day tour prices include a motorcycle (see our bikes section) with insurance, a full time tour guide with motorcycle for the trip duration, assistance vehicle (above 5 riders) for the trip duration, hotel accommodation based on double occupancy (single occupancy requires a surcharge), all breakfasts and dinners during the trip, airport pick-up and drop-off, all parking fees during the tour, all local taxes and road tolls.

Not included in tour price

Our tour prices do not include the cost of participants’ travel costs to and from the tour start location, cost of visas, the cost of fuel, lunches, personal expenses during the tour, drinks and the cost of personal travel and repatriation insurance. Wheels of Morocco reserves the right to refuse access to the tour to all participant who fails to show evidence of such insurance before the start of any tour.

Behaviour

Wheels of Morocco and its designated tour guides have the right to disqualify participants of any tour if and when the participant’s general behaviour endangers the health, safety or welfare of any other participant, passenger, bystander, or any third party, or if the participant’s behaviour impacts the operation and the of the tour.

If the participant does not comply with local traffic regulations or the requirements for group travel as highlighted by Wheels of Morocco during the pre-tour briefing, Wheels of Morocco reserves the right to disqualify the participant from the tour. Any fines or prosecutions will be the sole responsibility of the offending participant and Wheels of Morocco cannot be held liable for such fines or prosecutions in any way.
Participant must obey tour leader’s instructions during the tour to ensure the safety and pleasure of all participants. WoM reserves the right to cancel the participation of any participant –with no refund of the tour price- who does not comply with the instructions of the tour leader and / or endangers the safety of the other participants, or doesn’t have the appropriate skills to safely ride the motorbike on the different surfaces during the tour. In the event of such cancelation the company will repossess the bike and the participant will be able to continue the tour in the support vehicle if possible, or will be made to take alternative transportation back at his own risk and cost, plus customer will be charged for the costs for towing the bike back to offices, and for his transportation costs. There will be no refund of any kind of the tour price.
Your safety is of the utmost importance.

Privacy:

This privacy policy is for this website www.wheelsofmorocco.ma and .net and served by Wheels of Morocco sarl and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

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